If your mobile money account has been debited and your Chipper Cash balance has not been credited...

📲 Please reach out to us via our support chat channel in the Chipper Cash app:

❗️Please share the confirmation message you received from your telecom provider after you made the deposit. The message should include the mobile money number used to make the deposit, all transaction IDs in the message, the amount you deposited and the date/time of the deposit.❗️

N.B. Please make sure you always initiate depositing use the "Add Cash button" on your Chipper app.

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