Verifying your account allows you to open up more features in the app and add, send, and cash out your funds.
In order to verify your account, first, ensure your Chipper app is updated to the latest version by checking on the Playstore / Appstore.
Next, visit the “Profile” tab.
At the very bottom of the "Profile" page, you will see the option to "Get Verified"
Select “ Begin Verification” and follow the given instructions
Once you click on Verify My Account, the next page asks you to submit a video selfie. Please ensure your camera permissions are enabled so that you can take the selfie.
Please follow the clear, on-screen instructions to submit your selfie so we can confirm your identity matches with the ID you submit. Please don’t exit the process until you get the liveness confirmation.
After submitting the video selfie, you will return to the Chipper app where you will click on the verification document you would like to submit.
Please take a picture of the front and back of your ID. If you are verifying using your passport, please take a picture of the biodata page (the page that has your passport photo and passport number).
Please confirm the photo of your ID is clear. If not, please retake the photo
Once done, tap the "Submit Verification " button.
Your documents will be reviewed within 24 hours after submission
If the verification fails, you will receive a message with the reason. On the "Profile" tab, your verification status will be "Needs Resubmission."
If this is the case, you can re-submit your ID using the same process as above.
Do you need further assistance?