When will the recipient get the BTC/ETH transaction I sent out?

Typically, it should be received within 24 hours, however, there is no specific time frame.

  • For a Bitcoin transaction, It should be received after 3 confirmations on the Block Chain.

  • For an Ethereum transaction, It should be received after 35 confirmations.

How long will it take for a Chipper user to receive ETH/BTC sent from another crypto address?

Incoming transactions show up in your account almost instantly (within a few seconds) but will show as 'Pending' until there have been enough network confirmations. Usually the delay is under an hour or within 24 hours in some cases.

  • For BTC , It should be received after 3 confirmations.

  • For ETH, It should be received after 35 confirmations.

What happens if I send BTC/ETH to the wrong Crypto Address?

Crypto On-chain transactions are irreversible! Please ensure you double-confirm the Crypto address before you click on Send.

The recipient has not gotten my BTC/ETH transaction. Why the delay?

When you send out BTC/ETH, our provider broadcasts the transaction to the rest of the network so it can be confirmed. Sometimes, provider nodes may lose sync with the rest of the network for short periods of time. This can cause transactions to remain in the "Pending" state for longer than normal.

Nevertheless, we always work to make sure transactions are processed as fast as possible.

Why am I unable to send BTC/ETH to a Crypto Address?

The address may be an incorrect one. We advise that users copy and paste the address directly instead of typing it. Alternatively, the recipient can share their QR code with you so you scan it.

What are the charges for sending and receiving ETH/BTC?

The fee for sending crypto varies and is totally dependent on the miners. On the other hand, there is no charge for receiving BTC/ETH into your Chipper crypto wallet.

What are the Sending and Receiving Limits for BTC/ETH?

There is no limit for receiving BTC or ETH. However, the minimum BTC amount you can send is 0.0001 while the minimum ETH amount you can send is 0.001.

Please note that the value in Fiat currency changes based on the market price.

Can I look up my BTC/ETH transaction on the Block Chain?

Yes, you can look up a transaction in the block explorer since Crypto transactions are displayed in a public ledger.

Where can I find my BTC/ETH transaction on the Block Chain?

Go to your Activity tab and tap the transaction, then tap View Address to see the status on the Block Chain.

What is Block Chain?

A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems. Each block in the chain contains a number of transactions, and every time a new transaction occurs on the blockchain, a record of that transaction is added to every participant’s ledger. The decentralized database managed by multiple participants is known as Distributed Ledger Technology (DLT). You can learn more here.

I have a problem with a BTC/ETH transaction I sent

Go to your Activity tab and tap the transaction, then tap Report a Problem. Our customer support team will be happy to assist you.

How many days must I wait before I can conclude that an incoming crypto transaction has failed?

After a maximum of 3 days, please reach out to our support team if you are still yet to receive an incoming BTC/ETH transaction.

Do you need further assistance?

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