ALASKA

If your issue is unresolved by Voyse Technologies US, Inc. at 2266748, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

Fax: 907-465-1230

Email: [email protected]

Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

ARKANSAS

If you have complaints, you should contact the Arkansas Securities Department:

Mail: Arkansas Securities Department, 1 Commerce Way, Suite 402, Little Rock, Arkansas 72202

Telephone: 501-324-9260

Fax: 501-324-9268

CALIFORNIA (OTHER THAN ECOMMERCE)

RIGHT TO REFUND

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Voyse Technologies US, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the monies shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Voyse Technologies US, Inc. at 180 Montgomery Street, Suite 1860, San Francisco, CA 94104 USA. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to section 2102 of the California Financial Code.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, online at docqnet.dfpi.ca.gov/complaint/, or by mail at the Department of Financial Protection and Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT

You must contact the Voyse Technologies US, Inc. / [email protected] / +1 (628) 250-1175 for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: [email protected]

website: https://banking.colorado.gov/

FLORIDA

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399-0376

Tel: 1-800-848-3792

ILLINOIS

If you have a complaint, please contact Voyse Technologies US, Inc. Customer Service at +1 (844) 386-3753. If you still have an unresolved complaint regarding Voyse Technologies US, Inc.’s money transmission activity, you may file it by contacting the Illinois Division of Banking at:

Illinois Division of Banking

320 West Washington Street, Springfield, IL 62786

Toll-Free Number: 1-888-473-4858

MARYLAND

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Voyse Technologies US, Inc. at:

Commissioner of Financial Regulation

Attention Complaint Unit

500 North Calvert Street, Suite 402

Baltimore, MD 21202

Toll-Free number: 1-888-784-0134

MINNESOTA

Consumer Fraud Warning

Voyse Technologies US, Inc. complies with money laundering and terrorist financing legislation. We report all suspicious transactions. Voyse Technologies US, Inc. is committed to working with you to find a fair and equitable resolution to any concerns that you may have about our products and services. If you did not conduct this transaction, or if you feel this transaction is in error or fraudulent, please contact Voyse Technologies US, Inc. at +1 (844) 386-3753 or www.chippercash.com.

You have the right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at +1 (844) 386-3753 or Voyse Technologies US, Inc.. You can also contact us for a written explanation of your rights.

NEW YORK

If you have a complaint, please contact Voyse Technologies US, Inc. Customer Service at +1 (844) 386-3753. If you still have an unresolved complaint regarding Voyse Technologies US, Inc.’s money transmission activity, you may file it by contacting the New York State Department of Financial Services at:

New York State Department of Financial Services

Consumer Services Division

One State Street

New York, NY 10004-1417

Tel: 1-877-BANK-NYS (1-877-226-5697)

Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

PENNSYLVANIA

If you have a complaint, please contact Voyse Technologies US, Inc. Customer Service at +1 (844) 386-3753.

If you still have an unresolved complaint regarding [licensee’s] money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address:

Pennsylvania Department of Banking and Securities

Market Square Plaza

17 N. Second Street, Suite 1300

Harrisburg, PA 17101

Toll-free in Pennsylvania 1.800.PA.BANKS (800.722.2657).

Out of state: 717.787.1854

If the consumer receives a paper receipt this information should appear on the receipt.

If the consumer receives a receipt through a website/mobile app; the information should appear on the website/mobile app.

TEXAS

If you have a complaint, first contact the consumer assistance of Voyse Technologies US, Inc. at +1 (844) 386-3753. If you still have an unresolved complaint regarding Voyse Technologies US, Inc.’s money transmission activity, please direct your complaint to:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, Texas 78705

1-877-276-5554 (toll free)

www.dob.texas.gov

WASHINGTON

If you have a complaint, first contact the consumer assistance of Voyse Technologies US, Inc. at +1 (844) 386-3753. If you still have an unresolved complaint regarding Voyse Technologies US, Inc.’s money transmission activity, please direct your complaint to the Washington Division of Consumer Services at:

Washington Division of Consumer Services

Online: https://dfi.wa.gov/file-complaint

Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf

Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334).

Email us: [email protected].

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