In rare instances, network issues mean you don't receive your cash out in your bank or mobile money account after the estimated delivery time stated on your app. 

Do not fret when this happens; we stand ready to help!

The first step is to gather the following information for Chipper Support: 

  1. The amount you cashed out

  2. The mobile money or bank account you cashed out to

Please send Chipper Support this information via the in-app chat.

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