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My add cash/deposit is missing
Christine avatar
Written by Christine
Updated over a week ago

Sometimes, you may experience some delay when you try to add cash to your Chipper wallet. This may happen during a high-traffic period or may be caused by a temporary technical downtime.

In such cases, please note down the:Β 

  1. Transaction ID on the SMS message

  2. Amount you added

  3. Mobile money or card number

  4. Confirmation SMS / Message from your mobile money operator or Bank [Optional}

Send these details to our Customer Support team so we can assist you.

​(Please remember to include all the above information to enable speedy resolution of your missing deposit)

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