If you tried to add cash from your mobile money / bank account to Chipper Cash, sometimes the underlying infrastructure may experience temporary hiccups.

In such cases, please note down the: 

  1. Transaction ID on the SMS message
  2. Amount you added
  3. Mobile money or card number
  4. Confirmation SMS / Message from your mobile money operator or Bank [Optional}

Send these details to Chipper Cash Support via the chat button at the bottom of your Chipper Cash Profile page:

OR

via e-mail to:
[email protected]

(Please remember to include all the above information to enable speedy resolution of your missing deposit!)

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