Sometimes, network issues may lead to customers not being able to receive their withdrawn/cashed-out funds in their bank or mobile money account within the estimated timeline indicated on the app.
Please be assured that we are closely monitoring your transaction to make sure it arrives in your mobile money/bank account in the shortest time possible.
However, if the delay exceeds the standard period, kindly share the following details of the transaction with us so we can assist you.
The amount you cashed out
The mobile money number or bank account number you cashed out to
Log into your Chipper account and tap on the transaction in question, then share the Transaction ID with us
Do you need further assistance?