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Common Issues
My withdrawal/cash out transaction is missing or being delayed
My withdrawal/cash out transaction is missing or being delayed
Christine avatar
Written by Christine
Updated over a week ago

Sometimes, network issues may lead to customers not being able to receive their withdrawn/cashed-out funds in their bank or mobile money account within the estimated timeline indicated on the app.ย 

Please be assured that we are closely monitoring your transaction to make sure it arrives in your mobile money/bank account in the shortest time possible.

However, if the delay exceeds the standard period, kindly share the following details of the transaction with us so we can assist you.

  1. The amount you cashed out

  2. The mobile money number or bank account number you cashed out to

  3. Log into your Chipper account and tap on the transaction in question, then share the Transaction ID with us



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