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Why haven't I received value for my Airtime/Data/Bill purchase?
Why haven't I received value for my Airtime/Data/Bill purchase?

I didn't receive my purchased data! What do I do?

Christine avatar
Written by Christine
Updated over a year ago

If you successfully made an airtime/data/bill purchase and you still have not received value, please follow the steps below:

  1. Log into your Chipper account

  2. Tap on the transaction in question

  3. Share the Transaction ID with us so we can take a look at this for you.

We'd be happy to take a look at the issue and make sure you receive value for your purchase.


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