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[Nigeria] My withdrawal/cash out transaction is successful but the recipient is yet to receive the value

Christine avatar
Written by Christine
Updated this week

Once a transaction is successfully completed on our end, the recipient should receive the funds within 24 hours.

If the recipient claims they have not received the funds, please provide them with the transaction's 30-digit session ID. This session ID will allow the bank to track and verify the transaction on their end.

If the issue persists or if further assistance is needed, don’t hesitate to contact our support team. We're available to help resolve any concerns and ensure the transaction is properly processed.



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