💡 The information in this article currently only applies to customers in GHANA.
To ensure your account verification and eligibility for an enhanced limit, we kindly request you to provide a valid proof of address.
You can choose any of the following documents:
Utility bill (electricity, telephone, gas, or water)
Please provide a utility bill with your full name and address that matches the information in your profile. If you live in a rented apartment, kindly attach your tenancy agreement along with the utility bill. Remember, the utility bill should not be older than 3 months.
Tenancy Agreement
If you have a tenancy agreement, you can submit it as proof of address. The name and address on the agreement should match the information in your profile.
Bank statement
You can provide a bank statement from another financial organization that shows your current address. The address on the statement must match the information in your profile, and it should cover a period of 6 months preceding the date of your application.
Employer residency permit:
If you reside on your employer's property, please obtain a signed declaration from your employer confirming your employment and stating the address of the property.
State/Local Government Rates documents
You can also submit any documents related to state or local government rates that verify your address.
💡 Please note that if the supporting documents you provide do not meet the requirements mentioned above or are not clear or legible, we will be unable to proceed with your application for an enhanced limit.
💡 Additionally, If you have any document to upload, please reach out to us directly through the app, and our team will be ready to assist you throughout the process.
We want to assure you that your information is safe and confidential, as required by the regulations set by the Bank of Ghana.
If you have any questions or concerns about the required documents, please don't hesitate to reach out to us at [email protected].