Chipper Cash

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Account Verification & Management

All you need to know about the Tier 1 verification level

[Nigeria] Tier 1 account verification

Learn how you can generate your virtual NIN (vNIN)

🆕 [Nigeria] How do I generate my vNIN?

Frequently asked questions about Virtual National Identification Number (vNIN)

🆕 [Nigeria] Virtual NIN (vNIN) FAQs

Answers to all your questions about account verification

Why should I verify my account?

How to verify your account with your BVN and NIN in Nigeria

[Nigeria] How do I verify my account with my BVN & NIN in Nigeria?

Learn how to update your BVN on your Chipper account

[Nigeria] How to update your BVN to access more Chipper products in Nigeria

Verification steps for customers in Uganda and Rwanda

[🇺🇬&🇷🇼] How do I verify my account?

A guide on how customers in Ghana can verify their accounts

[Ghana] How do I verify my account in Ghana?

[Nigeria] About BVN

Learn more about which documents are accepted during the account verification process.

What types of identification documents(ID) are accepted for account verification?

Learn how to troubleshoot if you are unable to receive the OTP/ verification code via SMS

I'm not receiving my account LOGIN one-time password(OTP)/verification code

Learn how to troubleshoot if you are not receiving the 6-digit verification code

I am still not getting the 6-digit login verification code. What should I do?

Learn how to successfully take a selfie for account verification in Ghana

How to take a Selfie for account verification

Learn which documents are required for account verification and eligibility for an enhanced limit in Ghana

[Ghana] Documents required for Proof of Address

Consumer Accounts

Answers to your questions about Chipper Cash's business accounts

Introduction to Business Account

Documents required to apply for a Chipper Business Account

Business Account Documents & FAQs

Learn how to complete your business application on the Chipper Cash app after your web application has been approved

Completing your Business Account application on the Chipper Cash app

Business Accounts

Was your ID document verification rejected? Learn how to successfully verify your identity(ID) on Chipper Cash

Learn how to add a new email address or phone number for logging into your Chipper account

How do I add a new LOGIN email or phone number to my account?

How do I change my PIN?

Learn how to reset your Chipper account PIN automatically

How to reset my Chipper Cash PIN (Auto-Reset)

In an emergency how do I freeze / disable my account to protect my funds

How do I request to disable/freeze my account?

Common Issues and Requests

🔐 Protecting your account details

Tips to keep your account safe from malicious actors

How to protect your Chipper Cash account

Get answers to common questions about increasing your transaction limits

[Nigeria] Transaction Limit Increase FAQs

Common questions, issues, and answers on account verification

Account Verification FAQs

Get answers to common questions on account sign-up

Account Sign-up FAQs

Get answers to common questions on managing your Chipper profile and details

Account Profile Management FAQs

Common questions and answers on account locks

Account Locks FAQs

Get answers to common questions on payment methods

Payment Methods FAQs

Questions and answers on account deletion

Account Deletion FAQs

Other helpful information

Mail us: support@chippercash.com

Find answers and get help from Intercom Support and Community Experts

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