Introduction

The Chipper ecosystem is a community built on trust, therefore in order to continue using your Chipper account, you will have to submit valid documentation to verify your account.

From 29th September 2020 ongoing, you will be unable to cash in, cash out or send/receive payments on Chipper if your account is not verified.

Why does it say my account balance is pending?

You are unable to cash out or send payments until your account is verified. Once your account is verified, you will be able to cash in, cash out, and send payments on Chipper

What are the documents Chipper accepts for account verification?

Nigeria

BVN (Bank Verification Number)

Ghana

Ghanaian Driver’s license

Ghanaian Voter’s ID (pre-2020)

Ghanaian Passport

Ghanaian SSNIT card

Kenya

Kenyan National ID
Kenyan Passport
Kenyan Alien card

Uganda

Ugandan National ID

Ugandan Passport

Tanzania

Tanzanian National ID

Tanzanian Passport

Rwanda

Rwandese National ID

Rwandese Passport

South Africa

South African National ID

South African Passport

I’m a resident in the country of my Chipper account but I don’t have the National ID documents required. What do I do?

Unfortunately, we are currently unable to verify visas and ID’s of other countries other than the country of your account.

Please reach out to our Customer Support Team by emailing [email protected] or by sending an in-app message (Profile - Get Support) if you do not have the documents required to verify your account. The team will make note of your circumstances and advise.

How do I submit my documents for account verification?

To submit your ID to verify your account, click on the “Profile” tab of your app and then on “Get Verified” to begin the verification process.

Please be prepared to take a video selfie and a photo of your ID to confirm your identity (Nigerian accounts submit a valid BVN instead of a photo of their ID)

For the detailed steps on how to submit your documents to verify your account, please read this article - How do I verify my account?


How long does it take to verify my account?

Once you submit your documents, they will be reviewed within 1 to 2 days (this process is instant for Nigerian accounts).

If your submission is approved, the status of your verification on the “Profile” page of your app will be updated to “Approved” meaning your account verified

If your submission is rejected, you will receive a notification as to why it was rejected. Please scroll down to the bottom of the “Profile” page of your app to re-submit your documents

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