The Chipper ecosystem is a community built on trust, therefore in order to continue using your Chipper account, you will have to submit valid documentation to verify your account.

From 29th September 2020 ongoing, you will be unable to cash in, cash out or send/receive payments on Chipper if your account is not verified.

We recommend you go through this process using a strong and secure wi-fi connection to avoid interruptions. Please follow the clear, on-screen instructions at every stage in the process.

In order to verify your account, first, ensure your Chipper app is updated to the latest version by checking on the Playstore / Appstore.

  • Next, go to your Profile page at the top-right corner of your Home tab

  • At the very bottom of the "Profile" page, you will see the option to "Get Verified"

  • Select “ Begin Verification” and follow the given instructions

  • Once you click on Begin Verification, the next page asks you to submit a video selfie. Please ensure your camera permissions are enabled so that you can take the selfie.
    Complete your Selfie Verification by following the on-screen instructions. You can learn How to take a Facetec Selfie here

  • After submitting the video selfie, you will return to the Chipper app where you will click on the verification document you would like to submit based on the country of your account

  • Please take a picture of the front of your ID. If you are verifying using your passport, please take a picture of the biodata page (the page that has your passport photo and passport number).

  • Please confirm the photo of your ID is clear. If not, please retake the photo

  • Please type the number of your passport or ID and select "Complete"

  • Once done, tap the "Submit" button.

We will review your documents within 2 working/business days after submission.

If the verification fails, you will receive a message with the reason. On the "Profile" tab, your verification status will be "Needs Resubmission."

If this is the case, you can re-submit your ID using the same process as above.

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