Verifying your account means you get higher transaction limits and more trust within the Chipper ecosystem.

We recommend you go through this process using a wi-fi connection to avoid interruptions. Please follow the clear, on-screen instructions at every stage in the process.

In order to verify your account, first, ensure your Chipper app is updated to the latest version by checking on the Playstore / Appstore.

Next, visit the “Profile” tab.

At the very bottom of the "Profile" page, you will see the option to "Get Verified"

Select “ Begin Verification” and follow the given instructions

Once you click on Begin Verification the next page asks you to submit a video selfie. Please ensure your camera permissions are enabled so that you can take the selfie.

Please follow the clear, on-screen instructions to submit your selfie so we can confirm your identity matches with the ID you submit. Please don’t exit the process until you get the liveness confirmation

After submitting the video selfie, you will return to the Chipper app where you will click on the verification document you would like to submit based on the country of your account

Please take a picture of the front of your ID. If you are verifying using your passport, please take a picture of the biodata page (the page that has your passport photo and passport number).

If you are a Nigerian user, you will not need to take a photo of your ID as you must submit your BVN to verify your account.

Please confirm the photo of your ID is clear. If not, please retake the photo

Please type the number of your passport or ID and select "Complete"

Once done, tap the "Submit" button.

We will review your documents within 2 working/business days after submission if you are in Ghana, Kenya, Uganda or South Africa.

Your BVN will normally be verified instantly if you are in Nigeria.

If the verification fails, you will receive a message with the reason. On the "Profile" tab, your verification status will be "Needs Resubmission."

If this is the case, you can re-submit your ID using the same process as above.

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