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[🇺🇬&🇷🇼] How do I verify my account?
[🇺🇬&🇷🇼] How do I verify my account?

Verification steps for customers in Uganda and Rwanda

Christine avatar
Written by Christine
Updated over a week ago

The Chipper ecosystem is a community built on trust; therefore, in order to continue using your Chipper account, you will have to submit valid documentation to verify your account. This is also in line with certain regulations guiding our scope of operations.

We recommend you go through this process using a strong and secure Wi-Fi connection to avoid interruptions. Please follow the clear, on-screen instructions at every stage in the process.

Kindly ensure your Chipper Cash app is updated to the latest version on Playstore/App Store, then follow the steps below:

  1. Go to your Profile page at the top-right corner of your Home tab

  2. At the very bottom of the "Profile" page, you will see the option to "Get Verified"

  3. Select “Begin Verification” and follow the given instructions

  4. Once you click on Begin Verification, the next page asks you to submit a video selfie. Please ensure your camera permissions are enabled so that you can take the selfie.
    Complete your Selfie Verification by following the on-screen instructions. You can learn how to take a Selfie here.

  5. After submitting the video selfie, you will return to the Chipper app where you will click on the verification document you would like to submit based on the country of your account

  6. Please take a picture of the front of your ID. If you are verifying using your passport, please take a picture of the biodata page (the page that has your passport photo and passport number).

  7. Please type the number of your passport or ID and select "Complete"

  8. Once done, tap the "Submit" button.

We will review your documents within 2 working/business days after submission.

If the verification fails, you will receive a message with the reason. On the "Profile" tab, your verification status will be "Needs Resubmission."
If this is the case, you can re-submit your ID using the same process as above.

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