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How to take a Selfie for account verification
How to take a Selfie for account verification

Learn how to successfully take a selfie for account verification in Ghana

Christine avatar
Written by Christine
Updated over a week ago

At Chipper Cash, we take security and privacy seriously; hence, we require our users to verify their identity by taking a selfie.

Please follow the steps below to successfully take a selfie for verification purposes:

  1. Find a well-lit area: Make sure you're in a well-lit area, preferably in front of a window or in a room with good lighting. This will help ensure that your face is clearly visible in the selfie.

  2. Check your camera settings: Make sure that your camera is set to take high-quality photos and that your front-facing camera is selected.

  3. Avoid filters and editing: Do not use filters or edit your selfie in any way. Our system needs to compare your selfie to the photo on your ID, so it's important that the image is accurate and unaltered.

  4. Face the camera directly: Position yourself so that your face is directly facing the camera. Make sure that your entire face is visible, including your forehead, chin, and ears.

  5. Remove any obstructions: Remove anything that may be obstructing your face, such as hats, sunglasses, or scarves. Your face must be fully visible in the selfie.

  6. Keep a neutral expression: Keep a neutral expression on your face and do not smile or make any other facial expressions.

  7. Take the photo: When you're ready, click on the "Take a Selfie" button and follow the prompts to take the selfie:

    • Frame your face in the Circle

    • Move closer

    • Even closer

    • Hold steady

    • Tilt your head up slightly

    • Hold steady for a few seconds

      💡 Make sure that the image is clear and that your face is fully visible.

  8. Wait for verification: Our system will compare your selfie to the photo on your ID to confirm your identity. If everything matches, you'll be verified and can continue using our platform.

If you have any questions or concerns about taking a selfie for verification purposes, please don't hesitate to reach out to us at [email protected]. We are always here to help.

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