SELFIE VERIFICATION
Unable to upload a selfie
If you are unable to upload your selfie, try the following steps:
Uninstall and reinstall the app to ensure that you have the latest version installed.
If you are already on the latest version, sign out and then sign back in.
If the problem persists, please share a screenshot or screen recording of the error message you got while trying to submit your selfie.
You can also learn how to take a Selfie here.
I want to change or reset my selfie:
Unfortunately, it is not possible to reset the selfie that was shared during verification. You will need to create a new account with a different email address or phone number and verify it with your own information.
I captured someone else's selfie
Unfortunately, it is not possible to reset the selfie that was shared during verification. You will need to create a new account with a different email address or phone number and verify it with your own information.
BVN VERIFICATION
Pending BVN verification
Your BVN will typically be verified within 24-48 business hours. In some cases, verification may take up to 72 hours. Please inform us if the verification process takes longer than the stated number of hours.
Rejected BVN verification
Before resubmitting your BVN, please read this article: Are you having any difficulty verifying your ID document? Learn how to successfully verify your identity(ID) on Chipper Cash
If you are receiving a rejection message, it may be due to a system error or because you initially signed up for an account incorrectly. Please provide us with the following information:
A short video of you saying the last 4 digits of the BVN/ID you are trying to verify for the new account.
The Chipper Tag or phone number/email address associated with the account you just signed up for.
You can share all the information above with us via chat or email at [email protected].
Unable to verify BVN
If you are unable to verify your BVN, please try the following steps:
Confirm your BVN with your bank.
Ensure you have the latest version of the app.
Share a screenshot of the error message you received.
Can I use someone else's BVN, such as a family member or friend?
No, this is a personal account and must be verified with your own government-issued BVN. Therefore, you cannot proceed without it.
Your BVN will typically be verified within 24-48 business hours. In some cases, verification may be delayed by up to 72 hours due to issues we may experience. Please inform us if the verification process takes longer than the stated timeframe.
ID VERIFICATION
Pending ID verification
Your ID submission will typically be reviewed within 24-48 business hours. In some cases, we may experience issues that could result in a delay of up to 72 hours. Please inform us if the verification process takes longer than the stated number of hours.
Rejected ID verification
Please read this article for possible reasons for rejection. However, If you are confident that your document meets all the expectations, please share a screenshot of the rejection reason on your profile along with your Chipper tag so that our verification team can review it.
Unable to upload a document
If you are unable to upload your document, please confirm the following:
Your app version: Ensure you are on the latest version.
Sign out and sign back in.
If the problem persists after the steps above, please share your Chipper tag and a screen recording of the experience. This will enable the team to understand and assist you.
Can I verify with an ID issued by another country?
Please refer to the list of valid accepted documents for each Chipper operational country in this article: Which identity documents(ID) are accepted for account verification?
If the document is not listed in the article above, it cannot be verified.
Your ID submission would typically be reviewed within 24-48 business hours. In some cases, we may experience issues that could result in a delay of up to 72 hours. Please inform us if the verification process takes longer than the stated number of hours.
I am unable to upload my selfie/ID because my phone camera is faulty, what can I do?
Please try using another device to take a selfie or upload your document and submit it.