The Chipper ecosystem is a community built on trust; therefore, to continue using your Chipper account, you must submit valid documentation to verify your account. This is also in line with regulations guiding our scope of operations.
We recommend you go through this process using a strong and secure Wi-Fi connection to avoid interruptions.
Please follow the clear, on-screen instructions at every stage in the process.
Go to your Profile page at the top-right corner of your Home tab
Scroll to the bottom of the "Profile" page and tap "Get Verified"
Select “Begin Verification” and follow the given instructions
Once you click on Begin Verification, the next page asks you to submit a video selfie.
💡 Please ensure your camera permissions are enabled so that you can take the selfie. Complete your Selfie Verification by following the on-screen instructions. You can learn how to take a Selfie here.
After submitting the video selfie, you will return to the Chipper app where you will click on the verification document you would like to submit.
Please take a picture of the front of your ID. If you are verifying using your passport, please take a picture of the biodata page (the page that has your passport photo and passport number).
Please type the number of your passport or ID and select "Complete"
Once done, tap the "Submit" button.
💡 We will review your documents within 2 working/business days after submission.
If the verification fails, you will receive a message with the reason that can be found on your profile.
After a successful verification and before initiating a transaction, your SSN (Social Security Number) will be verified, and as such you will be prompted in-app to submit it.
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