How do I apply for a transaction limit increase?
To get started:
Please go to your Profile.
Scroll down and select "Transfer Limits".
Tap "Increase Transfer Limits" and follow the prompt to submit the requested information.
What are the acceptable documents?
Acceptable documents include bank statements, tenancy agreements/receipts, and utility bills (such as waste bill, PHCN bill, Telco bill, etc). Any option on the list is acceptable.
Does it matter when the document was issued?
The document should not be more than 3 months excluding tenancy agreement/receipt
Why do I need to submit my utility bill?
In compliance with the CBN’s 3-Tiered KYC Regulation, a utility bill is required to validate and verify the address information provided by customers in Tier 3 (Maverick).
What is the timeline for the address verification?
The minimum timeline is 1-2 days.
I got a prompt to enable my location services. What do I do?
Yes, you will be prompted to enable your location and taken to the settings where the Chipper Cash app will request location permission. If the permission is not provided, the app will still request it.
How do I enable my Location for the verification?
You can enable location permissions by going into your phone's Settings > Applications (Apps) > Chipper Cash > Location Permission.
My address is not on Google Maps. What can I do?
There is an option to select the location on the map.
If your address can not be mapped to a location on Google, you have the alternative of selecting it as a coordinate instead.
I got a "Chipper Cash got your location in the background" notification. What do I need to do?
No, there is no action required on your part while we verify your address. However, once your verification is successful, you can modify or disable the location permission for the Chipper Cash app on your device.
After submitting my address, I got a notification via email and WhatsApp. Is there anything else I need to do?
Yes, please make sure your phone remains connected to the internet. Don’t force-close the application.
Where can I find my new transaction limit?
Go to your Profile and select "Transfer limits".
What does the newly increased transaction limit impact?
It increases the overall daily limit to NGN5,000,000 for all types of transactions. All transactions will be calculated against this new limit.
What can cause my address verification to be rejected?
This can happen if you set a specific location as your address and then leave that location before the required time has passed.
What is the required time?
The required time varies
What if I don’t have any of the acceptable documents?
We are unable to upgrade an account if an acceptable document is not provided.
Is this available for users in other countries? If I am from another country, when should I expect this feature?
At the moment, this is only applicable to Nigerian customers.
Will I be informed of the reason why my address verification was rejected?
Yes, you will be informed.
If my address verification was not successful, can I still transact?
Yes, but at a lower transaction limit (Investor) stated below:
Balance – NGN500,000
Total Withdrawal (Outflow) Per Day – NGN200,000
Who is an Investor?
Operating as an Investor requires your Bank Verification Number (BVN) and a valid means of identification (NIN).
💡 This tier only allows basic transaction limits as stated in the Investor limits above.
Why can't I see the "Transfer Limit Increase" option on my app?
If you cannot see the option in your app, please ensure that you have updated your Chipper app to the latest version.
Why is my proof of address submission status pending?
We are aware that your Proof of Address submission status may show as "Pending Review". Rest assured your limit has been increased. The pending document review does not interfere with your transactions.
Please note that we will NEVER:
Contact you on X (Twitter) with an unverified account or handle. Our verified X handle is @chippercashapp; beware of any other handle trying to scam or deceive you.
Ask you to send funds in exchange for any service.
Request that you send us your OTP or 6 6-digit code, Password, or PIN.
📑 Please read more here on How to protect your Chipper Cash account
Do you need further assistance?