My account is locked. Why is my account locked?
Below are some of the reasons you may be unable to access your account:
When we think your account might be in danger or at risk
Another user has reported a malicious transaction with your account and we would like to discuss this with you. Please confirm if we have already sent you a message requesting more information on another thread so that you can respond via the same thread.
We notice inconsistent activity on your account and our control systems froze your account in order to bring your attention to this
A financial institution or regulatory body has raised an issue that requires we freeze your account until further notice
You have more than one account which goes against our terms and conditions
You previously requested for the account to be deleted.
You previously notified us to lock your account due to unauthorized access to your account.
I want to unlock my account
Please confirm the following:
Did you reach out to request that we delete the account before now?
Did you report the account for some suspicious transactions?
Did you get any messages from us requesting more information?
If none of the above applies, please share:
The Chipper tag, phone number, or email address associated with the account you are trying to access.
A screenshot of the error message you get when you try to access your account
I am unable to access my account
Please confirm if the account is locked or if you are getting a generic error.
If the account is not locked: Try to sign out and back in, then re-attempt to access the account. Also, ensure you are on the latest version of the app.
If you see the lock screen, please share the following details:
The Chipper tag, phone number, or email address associated with the account you are trying to access.
A screenshot of the error message you get when you try to access your account