We know scammers and fraudsters now use social media, text messages and emails to deceive people in order to obtain their personal account details and access your funds from your account.

Here are some of the ways we protect our customers' funds and account information;

  • We have a zero tolerance approach to suspicious activity and proactively take action on accounts where we have any concerns.

  • Our anti-fraud team works non-stop to keep our customers’ accounts and money protected.

Please note that we will NEVER:

  • Ask you to send funds in exchange for any service

  • Request you to send us your OTP/6 Digit Code, Password, or PIN


Here are some additional tips on keeping your account safe.

  1. Verify your account by following the simple steps outlined in our detailed support article.

  2. Choose a strong password. Avoid obvious choices, such as your name or the phrase β€œpassword”.

  3. Avoid writing down your login details, password or OTP/6 digit code.

  4. Avoid sharing your password or OTP/6 Digit Code with anyone, even with your close friends and family.

  5. Do NOT click on any link in any email/text/social media message from an unknown or suspicious source. It’s safer to always confirm the authenticity of any message.

  6. Always log out of your app, and never leave your device unattended when you are logged in.

  7. Be careful with the information you share online via social media and other websites.


πŸ’‘ Always reach out to us:

  • To confirm the authenticity of any suspicious promo or advertisement

  • If you receive a suspicious text message or email, so you can confirm its authenticity

Chipper Cash is committed to ensuring the safety and security of all transactions done via our app. Our team takes appropriate measures to prevent fraud and fraudulent actors.


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