There are 2 options for this process. One where you remember your old PIN, and another where you do not remember your previous PIN. Please see both solutions below:

I KNOW MY OLD PIN

  1. Go to your profile tab
  2. Scroll down and tap 'settings'
  3. Under the security section, tap 'Change Chipper PIN'
  4. You'll be requested to enter your old PIN, and then right afterward enter your new PIN
  5. Your PIN should now be changed

I DONT KNOW MY OLD PIN

To reset your PIN, send a photo of your government-issued ID over the in-app chat or to [email protected] This should match your account name. We need this to prove the authenticity of the request.

Your PIN is a very important part of your account. We advise that you do not under any circumstance share you PIN with anyone to avoid theft on your account.


We are not liable for any missing funds from your account due to unforced access to your account as stipulated in our terms of use.

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