There are two different ways to reset your PIN depending on whether or not you remember your old PIN.

I KNOW MY OLD PIN

  1. Go to your "Profile" tab on the app
  2. Scroll down and tap 'Settings'
  3. Under the security section, tap 'Change Chipper PIN'
  4. You'll be prompted to enter your old PIN, and then right afterwards enter your new PIN
  5. Your PIN is changed successfully

I DON'T KNOW MY OLD PIN

To reset your PIN when you don't know your old PIN, send a photo of your government-issued ID over the in-app chat or to [email protected] 

The name on the ID should match your Chipper account name. We need this to prove the authenticity of the request.

Please note that your PIN is a very important part of your account. We advise that you do not under any circumstance share you PIN with anyone to avoid theft on your Chipper account.


We are not liable for any missing funds from your account due to unforced access to your account as stipulated in our terms of use.

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