There could be a few reasons why you may not have received your bonus.
- Your referred user might already have been referred by someone else and the bonus has already been paid out to a different user.
- Your referred user has not completed all the steps to receive the bonus: verify their account successfully and send the bonus amount to another user. (i.e. the amount you would receive once the bonus is complete).
- You may have violated our conditions for the referral bonus and we hold the right to withhold the bonus amounts.
- The referred user may not have tapped your link, please ask them to tap your link. They may also enter your referral code into their app in the 'Earn' Tab → 'Enter Referral Code' button → type in your referral code. You referral code is at the end of your referral link.
Other reasons you may not have received your bonus
- The bonus is paid out automatically 1 hour after all terms and conditions have been met, and not 1 hour after the person who you referred has created their account. Please make sure to check 'Show Referral History' in your earn tab to see if a referral has been registered as yours.
- You are engaged in nefarious referring activities as part of a circle of nefarious individuals who are abusing and taking advantage of the referral bonus payouts.
- You have participated in nefarious or abusive activities in the past are barred from receiving the referral bonus from us.
- You are engaged in spamming our referral program and your referrals do not represent organic / normal referrals of friends, family, colleagues, acquaintances.
Please note that our referral support services will not take action to manually complete referrals that violate any of our terms. However, our referral support services are happy to take a look at potential technical errors.
Thank you so much!