Why was my Chipper Card deactivated/revoked?
Your virtual card was revoked(deactivated) due to inactivity and/or excessive instances of declined transactions specifically due to insufficient funds. Third-party providers charge Chipper for every transaction declined on your card. To maintain the sustainability of the virtual card product, we monitor the declined frequency of cards.
We understand that this deactivation may cause some inconvenience, and we apologise for the disruption. Unfortunately, we are unable to reactivate your old card. However, you may claim a new card. We encourage you to keep the card funded to avoid declined transactions on any recurring subscriptions you may have on the card.
What happens to the funds that were on the deactivated card?
The funds on your old card were credited to your Chipper Cash wallet with the reference "Withdrawing all funds before permanently revoking card."
I was expecting a refund on my revoked card, what happens to that refund?
Unfortunately, pending refunds cannot be received by your revoked card. Please send us confirmation of the refund you are expecting so we can apply this refund to your newly claimed card or to your Chipper wallet balance (please note forex rates will apply where necessary).
How do I get a new Chipper Card?
Tap the "Card" tab
Tap "Claim Card"
Tap Address on the Verification Requirements Screen
Select your country and enter your address
Tap Phone Number and enter your phone number
Tap Identification Document
Select your preferred ID and upload the documents
Once submitted, your Document Status should change to "Pending review"
Tap Claim Card once the status changes to "Document approved"
Select a Card type and tap Next to create it
Allow a few seconds for your Card to be created, then tap Continue
Your Chipper Card is ready to go! You can now add funds to your Chipper Card from your Chipper wallet!😁
💡 Please note: There is a one-time issuance for new cards: NGN 1,000 for NGN Card; NGN 3,000 for USD Card; and UGX 1,000 for UGX Card; GHS 15 for GHS Card.
For more clarity please refer to How to Claim Your Chipper Card.
Do you need further assistance?