My Chipper Card was declined on Google Pay(play store). What do I do?
If your Chipper Card gets declined on the Google Pay platform;
Confirm that your card's CVV is not 123(default). Add funds to your card so the default 123 CVV can change to a new & valid CVV code.
(If you are a Nigerian user) Please confirm that you are not trying to use the NGN(naira) card to make an International transaction. The Chipper NGN Card will not work on international sites. Kindly use your Chipper USD Card for such transactions.
Ensure that your card is duly funded to fully cover both the payment you want to make and the holding fee charged by Google. Google usually charges a holding fee for adding cards.
Also, note that merchant exchange rates may vary from ours whenever you try making an International purchase e.g. It is safer to have a $20 card balance for a $10 purchase so as to easily cover for any difference that may arise from the merchant's end.
Make sure you are not attempting an amount that exceeds your card transaction limit.
Kindly proceed to your Google Pay profile and select ''Payment Method''. The essence of this is to ensure that the card has been added to Google Pay. Then you may proceed to pay for any Google service.
Ensure that you entered your address details correctly on the Google Pay "Payment Method" screen.
How to correctly fill your address on Google Pay
Here is an example of how to fill in your address details correctly on Google Pay:
ADDRESS LINE 1: Fashakin Street
ADDRESS LINE 2: 10
SUBURB: (This can be left blank)
POSTCODE: (This can be left blank)
💡Kindly ensure you also input the correct full name on the card.
You can also reach out to the merchant to confirm the reason the card is not being accepted on their platform.
I have followed the instructions above but the issue persists. What do I do?
If the issue persists after meeting the requirements stated above, kindly share the screenshots of those steps you followed with us, so we can look into this further.
NB: Please ensure your CVV and Card details are masked-out(covered) before sharing. We would also like to know the feedback you got from the merchant concerning this.
Do you need further assistance?